A Guide to Computer User Support
For Help Desk and Support Specialists
5th Edition
Book Details:
| Publisher: | Course Technology Cengage Learning |
| Series: | Course Technology |
| Author: | Fred Beisse |
| Edition: | 5 |
| ISBN-10: | 113318782X |
| ISBN-13: | 9781133187820 |
| Pages: | 688 |
| Published: | Mar 26 2012 |
| Posted: | Jan 24 2015 |
| Language: | English |
| Book format: | |
| Book size: | 14.61 MB |
Book Description:
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
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