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Managing Successful Projects with PRINCE2

2009 Edition Manual

5th Edition

This publication provides a universally applicable project management method - the principles, processes and techniques that enable individuals and organisations to successfully deliver their projects within time, cost and quality constraints. Managing Successful Projects with PRINCE2 forms part of a pair of publications that are the result of the PRINCE2: 2009 Project to update the PRINCE2 guidance. Its companion is Directing Successful Projects with PRINCE2. The title has been designed to be a role specific handbook for Project Managers, Team Managers and Project Support....

The Introduction to the ITIL Service Lifecycle Book

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation....

Service Operation Book

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary....