Paul Goodey eBooks

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Salesforce CRM

The Definitive Admin Handbook

3rd Edition

Successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios About This BookUpdated for Winter '15, this book provides the latest best-practice Salesforce administration principles, real-world experience, and critical design considerations for setting up and customizing Salesforce CRMA pragmatic guide to the key functions for the customization and set up of the application, related to enterprise security, user and data management, process automation, analytics, and mobile featuresThe features of the Salesforce CRM platform are explored using detailed, step-by-step navigation and descriptions,...

Salesforce CRM Admin Cookbook

Over 40 recipes to make effective use of Salesforce CRM with the use of hidden features, advanced user interface techniques, and real-world solutions Overview Implement advanced user interface techniques to improve the look and feel of Salesforce CRM Discover hidden features and hacks that extend standard configuration to provide enhanced functionality and customization Build real-world process automation, using the detailed recipes to harness the full power of Salesforce CRM Full of screenshots and comprehensive, step-by-step instructions to help deliver practical solutions for enhancing and extending Salesforce CRM In Detail Salesforce CRM is a market-leading customer relationship management (CRM) application that is accessed over the Internet. I...