Ankush Agarwal eBooks

A kick-start guide to implement and administer IT Service Management processes with ServiceDesk Plus Overview Learn to quickly set up and effectively use day-to-day IT services Understand the vital terminologies in a simplified manner Learn to swiftly deal with issues and resolve recurring problems Keep track of your assets and plan for safer changes Use the tool with easy-to-follow, step-by-step instructions to achieve your milestones In Detail IT service management (ITSM) refers to the implementation and management of quality IT services that meet the needs of your business. ServiceDesk Plus is an integrated web-based helpdesk tool that assists you in planning, setting up, and achieving the timely execution of IT services efficiently. ServiceDesk...