Challenging popular notions of what it takes for IT organizations to succeed, IT governance evangelist at CA Technologies Steve Romeropresentsmany of thetheories and ideas around IT governance, the key components of successful process management, and behavioral managementas key factors inIT's success. The topic of IT governance has never been more popular than it is today. Almost every organization recognizes the need to establish sound IT governance, and almost every enterprise is still very immature when it comes to the discipline. This book challenges and calls into question the traditional approaches and strategies for running IT organizations. The conceptspresentedin the book are timeless, but reflect the recent changes in the organization's v...