Management & Leadership eBooks Page 2

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement....

A Practical, Start-to-Finish Approach to Managing, Evolving, and Transforming Legacy IT Systems For every IT executive, manager, architect, program leader, project leader, and lead analyst 'Richard and Kevin introduce us to a reality that's often neglected in our industry: the problem of evolving legacy systems, a domain they call 'Brownfield development.' The authors identify the root of the problem as that of complexity, and offer an approach that focuses on the fundamentals of abstraction and efficient communication to nibble at this problem of transformation bit by bit. As the old saying goes, the way you eat the elephant is one bite at a time. Richard and Kevin bring us to the table with knife and fork and other tools, and show us a way t...

The information context of the modern organization is rapidly evolving in the face of intense global competition. Information technologies, including databases, new telecommunications systems, and software for synthesizing information, make a vast array of information available to an ever expanding number of organizational members. Management's exclusive control over knowledge is steadily declining, in part because of the downsizing of organizations and the decline of the number of layers in an organizational hierarchy. These trends, as well as issues surrounding the Web 2.0 and social networking, mean that it is increasingly important that we understand how informal knowledge networks impact the generation, capturing, storing, dissemination, and app...

The traditional project management rules do not apply in the software world. While not all software projects operate in a state of crisis, it is certainly true that most do. Accordingly this book approaches software project management from two directions: (1) how to plan and manage a software project; and (2) how to regain control of a project that has been overwhelmed by events. Essentials of Software Project Management provides real-world strategies to make every software project more organized and less frantic....