McGraw Hill eBooks Page 28

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Perfect Phrases

For Customer Service

2nd Edition

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handl...

Achieving Extreme Performance

With Oracle Exadata

Maximize Oracle Exadata Capabilities Leverage all of the powerful features available in the Oracle Exadata Database Machine using the proven techniques inside this Oracle Press guide. Written by Oracle experts, Achieving Extreme Performance with Oracle Exadata shows you how to take full advantage of this complete, optimized package of software, servers, and storage. Best practices for enterprise deployments, high availability, administration, backup and recovery, data warehousing, online transaction processing, consolidation, and migration are included in this authoritative resource. Take advantage of the tightly integrated hardware and software in the Oracle Exadata Database Machine Work with Oracle Exadata software features, including Smart Scans...

Java

A Beginner's Guide

5th Edition

Essential Skills--Made Easy! Learn the fundamentals of Java programming in no time from bestselling programming author Herb Schildt. Fully updated to cover Java Platform, Standard Edition 7 (Java SE 7), Java: A Beginner's Guide, Fifth Edition starts with the basics, such as how to compile and run a Java program, and then discusses the keywords, syntax, and constructs that form the core of the Java language. You'll also find coverage of some of Java's most advanced features, including multithreaded programming and generics. An introduction to Swing concludes the book. Get started programming in Java right away with help from this fast-paced tutorial. De...

Principles of Computer Science

Schaum's Outline

Learn the essentials of computer science Schaum's Outline of Principles of Computer Science provides a concise overview of the theoretical foundation of computer science. It also includes focused review of object-oriented programming using Java....

Access VBA Programming

Take a look at this great application of VBA and learn to expand the capabilities of Access with simple programming. Author Charles E. Brown shows you step-by-step how to create your own code, work with Object-Oriented Programming, and more. Plus, discover and utilize key programming concepts that can be applied beyond VBA....

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