Gerard Blokdijk eBooks

Comprehensive walk-though of the 5 Critical Lifecycle Steps, core principles, best practices & support materials for adoption & implementation of the ITIL V3 IT Service Management Framework. The refresh of ITIL into V3 brought impressive positive changes. The evolution of the core principles and practices provided by the framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace. Many organizations and individuals who had previously struggled with their adoption of the ITIL framework will continue to find challenges in implementing ITIL as part of their approach for governance of IT Service Management practices. In light of this, the primary goal of this book is to provide the sup...