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Service Strategy Book

Service Strategy Book Image

Book Details:

Publisher:The Stationery Office
Series: MIX
Author:Majid Iqbal
Edition:1
ISBN-10:0113310455
ISBN-13:9780113310456
Pages:264
Published:Jan 05 2007
Posted:Nov 19 2014
Language:English
Book format:PDF
Book size:7.09 MB

Book Description:

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced.


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