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Service Transition Book

Service Transition Book Image

Book Details:

Publisher:The Stationery Office
Series: MIX
Author:Shirley Lacy; Ivor Macfarlane
Edition:1
ISBN-10:011331048X
ISBN-13:9780113310487
Pages:261
Published:May 31 2007
Posted:Nov 19 2014
Language:English
Book format:PDF
Book size:3.19 MB

Book Description:

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.


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