ITIL V3 Foundation Complete Certification Kit

This title has been officially endorsed by APMG UK. It covers all the material found in the ITIL V3 Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter. The title separates out the processes within each lifecycle stage making this a handy and convenient title to take back to the work place and to start implementing Best Practices as found in the Foundation training course. The book also contains official ITIL diagrams and Glossary of terms which are fully licensed by the British Government. 1. Official Example ITIL V3 Exams 2. Additional to ITIL V3 core books and official ISO 20000 publications 3. Lay-flat binding for training courses ...

Comprehensive walk-though of the 5 Critical Lifecycle Steps, core principles, best practices & support materials for adoption & implementation of the ITIL V3 IT Service Management Framework. The refresh of ITIL into V3 brought impressive positive changes. The evolution of the core principles and practices provided by the framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace. Many organizations and individuals who had previously struggled with their adoption of the ITIL framework will continue to find challenges in implementing ITIL as part of their approach for governance of IT Service Management practices. In light of this, the primary goal of this book is to provide the sup...