MIX eBooks Page 64

Websites are not the same as pictures of websites. When one person designs in Photoshop and another converts the design to markup and CSS, the coder must make guesses and assumptions about what the designer intended. This interpretive process is never without friction - unless the coder is Dan Cederholm. When Dan codes other people's designs, he gets everything right, including the parts the designer got wrong. For instance, Dan inevitably translates a designer's fixed Photoshop dimensions into code that is flexible, accessible, and bulletproof. Indeed, Dan coined the phrase "bulletproof web design" while teaching the rest of us how to do it. In Dans, case, flexible never means sloppy. The details always matter. That's because Dan is not on...

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation....

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered....

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced....